Player help
Lucky Lots Support
Start with the quick answers below. For exact game rules, use the How to Play library. If you still need help, email CapeCoder and include what happened, your device model, and any useful screenshot.
Quick answers
Start here
Are ads required?
No. Rewarded ads are optional. You only see one after choosing an offered reward, and the reward is granted only after the matching completion callback succeeds.
Does Lucky Lots have real-money purchases?
Yes. Lucky Lots offers optional in-app purchases. The Shop shows the item and real price before you confirm through Google Play. Virtual items such as Tokens, Tickets, Chips, and cards have no cash value.
Where is my progress saved?
Progress saves locally first. Clearing app data or uninstalling can remove that local copy, so do not treat an unavailable cloud status as a backup.
Is cloud sync always available?
No. Cloud sync is conditional: it requires a build with cloud service enabled plus a valid signed-in connection. Check Settings for the current syncing, pending, protected, offline, conflict, or unavailable status.
Where can I check an exact gameplay rule?
The official How to Play library covers deal costs, Ticket recovery, currencies, construction, rent, rivals, jail, bonus games, Cities, events, purchases, saves, and safety.
How do I report a problem?
Email azpilot@gmail.com. Include the screen or feature involved, what you expected, what happened, your Android device model, and a screenshot when possible. Never email passwords or payment-card details.